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Bekka
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How to Contact Virgin

Hi, 

Please can someone help. 

Virgin have been trying to get in touch with me regarding the installation of a neighbours new account but I haven't been able to answer due to being at work. There is an issue with the address being shared (flats) and they need to talk to me before they can progress. 

I have been trying to get through to talk to someone on the phone but am going around in circles. None of the options are relevant and when I choose the closest to move on I get asked for my password which I can't remember! 

How can I get past this and speak to an operative so I can sort out my neighbours installation? Chat online doesn't seem to exist. 

Many thanks. 

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Steven_L
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Re: How to Contact Virgin

Hey @Bekka,

Welcome to the community and thanks for taking the time to post your issue on the forums.
I'm really sorry to hear that you haven't been able to get in touch with us here, I have looked into this and can see that you have spoken to the team since you posted.

Have they been able to get this resolved for you?

Regards,

Steven_L

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