How long does provisioning take after a work order?

[josh94]

My hub 4 says max traffic rate 680…. I should be getting gig1, the work order went through at 12pm today and even after a factory reset the config file it’s loading is identical to my hub3, yet has 31 docsis30 channels and 1 docsis31 so it should be good to go …

[Adduxi]

Should be fairly quick after an order has been processed.

However you could try a factory reset to see if this forces a new config file down?

Remove any ethernet cables from the Hub and hold the pinhole reset switch for 60 seconds. Do NOT reboot the Hub, just let it do it's thing. Note you will need the passwords from the bottom of the Hub afterwards, so make sure they are legible.

[josh94]

When I phoned up again today they said they can offer me Gig1 at no charge, so basically confirmed my thinking about yesterday in that it had not gone through properly, she said she is provisioning my new gig1 service and then literally 5 mins later I lost connection and came back with Gig1.

VM CS mostly lie and it is very hard to trust any single one of their advise.

The first time I rung up about it the guy said that I am only getting 600 because my cables can only carry that and that there is no problem lol.

[josh94]

In response to the 'techs' which told me my cable will only support 600... This is on my Dell XPS Laptop

I just wish we had better upload!

[newapollo]

Hi @josh94 

You should be getting 52 Mbps upload https://www.virginmedia.com/shop/broadband/speeds 

Double check all your wiring is snug and tight, especially the white co-axial with no kinks.

Also if possible try a different ethernet cable with your Dell XPS Laptop.

If that doesn't improve the upload then open a browser and log into your hub 192.168.0.1 and post your router stats and BQM.

Don't login, instead below there click on Check Router Status

From the Router Status” page copy/paste 3 FULL sets of data onto here – (don't use pictures) from the Downstream, Upstream, & Network Logs pages. 

You will probably see an error when posting the network logs, ignore that and press post again and it will be accepted by the system.

You could also set up a BQM monitor  at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you can post the link straight away.

Instructions for posting BQM Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

 In the URL box paste the link you copied and then click OK.

[josh94]

I sometimes hit 50 but my area is congested as hell so will test later on when I am out of peak times.

I am bonding 2 cables in modem mode with balance-rr and then SFP to a 10G switch then from there to my laptop with a 2.5GB NIC

iperf3 i can get 1.18gbps down and 35mbps up, this morning i did hit 50.4 up but it went away quite quick during my testing

I will post my stats here though as it would be good to check they are all ideal as the box is literally out the front of my house on my wall. My old BQM graph was all over the place with latency and occasional packet loss. Have setup a new one under my new IP, weirdly I am able to change the IP by changing the MAC address of the bonded interface in modem mode.

[josh94]

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

25	331000000	10.400002	40.366287	QAM256	25
1	139000000	5.400002	38.605377	QAM256	1
2	147000000	5.599998	38.605377	QAM256	2
3	155000000	5.500000	38.605377	QAM256	3
4	163000000	5.599998	38.983261	QAM256	4
5	171000000	5.800003	38.605377	QAM256	5
6	179000000	6.300003	38.605377	QAM256	6
7	187000000	6.699997	38.983261	QAM256	7
8	195000000	6.800003	40.366287	QAM256	8
9	203000000	6.699997	38.983261	QAM256	9
10	211000000	6.900002	38.983261	QAM256	10
11	219000000	7.000000	40.366287	QAM256	11
12	227000000	7.099998	40.366287	QAM256	12
13	235000000	7.400002	38.983261	QAM256	13
14	243000000	7.599998	40.366287	QAM256	14
15	251000000	7.400002	38.983261	QAM256	15
16	259000000	7.300003	38.983261	QAM256	16
17	267000000	7.300003	40.366287	QAM256	17
18	275000000	8.099998	38.983261	QAM256	18
19	283000000	9.199997	38.983261	QAM256	19
20	291000000	10.300003	40.366287	QAM256	20
21	299000000	10.900002	40.366287	QAM256	21
22	307000000	10.500000	40.946209	QAM256	22
23	315000000	9.800003	40.946209	QAM256	23
24	323000000	9.800003	40.946209	QAM256	24
26	339000000	11.300003	40.366287	QAM256	26
27	347000000	12.000000	40.366287	QAM256	27
28	355000000	12.599998	40.946209	QAM256	28
29	363000000	12.500000	40.366287	QAM256	29
30	371000000	11.699997	40.946209	QAM256	30
31	379000000	11.099998	40.366287	QAM256	31

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25	Locked	40.366287	0	0
1	Locked	38.605377	0	0
2	Locked	38.605377	0	0
3	Locked	38.605377	0	0
4	Locked	38.983261	0	0
5	Locked	38.605377	0	0
6	Locked	38.605377	0	0
7	Locked	38.983261	0	0
8	Locked	40.366287	0	0
9	Locked	38.983261	0	0
10	Locked	38.983261	0	0
11	Locked	40.366287	0	0
12	Locked	40.366287	0	0
13	Locked	38.983261	0	0
14	Locked	40.366287	0	0
15	Locked	38.983261	0	0
16	Locked	38.983261	0	0
17	Locked	40.366287	0	0
18	Locked	38.983261	0	0
19	Locked	38.983261	0	0
20	Locked	40.366287	0	0
21	Locked	40.366287	0	0
22	Locked	40.946209	0	0
23	Locked	40.946209	0	0
24	Locked	40.946209	0	0
26	Locked	40.366287	0	0
27	Locked	40.366287	0	0
28	Locked	40.946209	0	0
29	Locked	40.366287	0	0
30	Locked	40.946209	0	0
31	Locked	40.366287	0	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

39

96

4K

1880

QAM4096

424

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

39

Locked

43

11.3

64941841

0

[josh94]

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	39400000	47.270599	5120 KSym/sec	64QAM	2
2	32600000	47.020599	5120 KSym/sec	64QAM	3
3	25800000	47.520599	5120 KSym/sec	64QAM	4
4	46200000	47.020599	5120 KSym/sec	64QAM	1

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	US_TYPE_STDMA	0	0	1	0
2	US_TYPE_STDMA	0	0	0	0
3	US_TYPE_STDMA	0	0	0	0
4	US_TYPE_STDMA	0	0	0	0

[josh94]

General Configuration

Network access	true
Maximum Number of CPEs	1
Baseline Privacy	true
DOCSIS Mode	3.1
Config file	cmreg-vmdg640-bbt076+voc-b.cm

Primary Downstream Service Flow

SFID	106578
Max Traffic Rate	1200000450
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	106577
Max Traffic Rate	55000270
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	42600
Scheduling Type	bestEffort

[josh94]

Graph: 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/06a194e09128090297e5466a95fbc272ef...