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iamSteve
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How is my connection?

Hi,  When I had VM installed someone on here said my upload power looked low.  As time has gone on I have the occasional issue when playing games on-line, but generally the speed tests look good to my router.  Please can someone give my info below a quick once over and advise?

speed.JPG

 

 

 

 

BQM.png

 

 

 

 

 

 

 

 

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iamSteve
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Re: How is my connection?

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1330750000-2.538256 qam25
2202750000-1.438256 qam9
3210750000-1.738256 qam10
4218750000-238256 qam11
5226750000-238256 qam12
6234750000-238256 qam13
7242750000-2.238256 qam14
8250750000-2.238256 qam15
9258750000-2.438256 qam16
10266750000-2.538256 qam17
11274750000-2.938256 qam18
12282750000-338256 qam19
13290750000-338256 qam20
14298750000-2.938256 qam21
15306750000-2.938256 qam22
16314750000-2.738256 qam23
17322750000-2.538256 qam24
18338750000-2.438256 qam26
19346750000-2.438256 qam27
20354750000-2.438256 qam28
21362750000-2.238256 qam29
22370750000-238256 qam30
23378750000-238256 qam31
24386750000-2.238256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.973444
2Locked38.6410110
3Locked38.644499
4Locked38.9412105
5Locked38.643798
6Locked38.646190
7Locked38.654487
8Locked38.652679
9Locked38.645275
10Locked38.653573
11Locked38.980173
12Locked38.9100565
13Locked38.989062
14Locked38.683560
15Locked38.995851
16Locked38.9107542
17Locked38.982149
18Locked38.663634
19Locked38.683020
20Locked38.689413
21Locked38.96517
22Locked38.95059
23Locked38.65425
24Locked38.96772

 

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

15370000033.8512064 qam2
23940000032.3512064 qam4
34620000033.8512064 qam3
46030000033.8512064 qam1



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA00290
2ATDMA00240
3ATDMA00320
4ATDMA00310

 

 

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iamSteve
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Re: How is my connection?

Network Log

Time Priority Description

16/01/2022 04:57:20criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2022 22:15:54noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2022 22:15:54ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/01/2022 11:44:18criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/01/2022 10:15:53noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/01/2022 10:15:53ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2022 21:25:0criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/01/2022 22:15:52noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/01/2022 22:15:52ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/01/2022 18:13:55criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/01/2022 10:15:51noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/01/2022 10:15:51ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/01/2022 02:54:42criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/2022 22:15:50noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/2022 22:15:50ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/12/2021 14:19:34criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/12/2021 10:15:49noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/12/2021 10:15:49ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/12/2021 05:45:42criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/12/2021 22:15:48noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

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Kain_W
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Re: How is my connection?

Hi iamSteve,

Thanks for your post and welcome to the community!

Sorry to see you're facing issues.

From reviewing your account I can see that your router has a uptime of 100+ days which could directly affect your broadband as the box can miss out on potential updates and overall reliability.

Could you reboot and leave off for 1/2 minutes before turning back on, if you could also check to see if the cables are securely fastened. 

With regards to upload speeds we do aim for them to be around 30-40 mbps so I can't see any issues at present with that.

Let us know how the service is after performing the reboot.

Cheers

Kain
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iamSteve
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Re: How is my connection?

I was more ping's, jitter and upload power (that I was told originally was set to low) I was concerned with rather than speed.

I will check connections and cycle power on virgin hub.
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iamSteve
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Re: How is my connection?

Did not think to check before restart, however this is the current router software status:-

 

Standard specification compliant: DOCSIS 3.0
Hardware version: 10
Software version: 9.1.1912.304
Cable MAC address: C0:
Cable modem serial number: AAAP
System up time: 0 days 0h:9m:44s
Network access: Allowed
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Kath_F
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Re: How is my connection?

Hi iamSteve, 

Thanks for rebooting the router. Hopefully you will start to see an improvement in your connection. 

Keep the BQM running and pop your live URL link here so we can monitor things too. 

Let us know if you have any further issues and we can go from there. 

Many thanks, 

Kath_F
Forum Team




New around here? To find out more about the Community check out our Getting Started guide


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iamSteve
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Re: How is my connection?

Not sure it's made much difference, I have seen fewer dropouts on the BQM though.

[url=https://www.thinkbroadband.com/broadband/monitoring/quality/share/95d90880413b55dce97343c522aed7e1c0a752aa][img]https://www.thinkbroadband.com/broadband/monitoring/quality/share/thumb/95d90880413b55dce97343c522aed7e1c0a752aa.png[/img][/url]

 

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Tudor
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Re: How is my connection?

@Kain_W  said “From reviewing your account I can see that your router has a uptime of 100+ days which could directly affect your broadband as the box can miss out on potential updates and overall reliability.”

The up time of a VM hub has no bearing on whether or not it receives updates nor should affect reliability. Power cycling the hub though will reset the error counters. I have never ever just power cycled either my Hub4 nor the previous Hub3 which was up for nearly a year without being reset.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
Kath_F
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Re: How is my connection?

Hi iamSteve, 

Thanks for coming back to us on this. 

We're glad to hear you are seeing fewer dropouts. 

The URL you've posted isn't leading to a live graph. It's coming up with a page not found error. Are you able to double check this for us? 

Keep us posted with how things are. 

Thanks, 

Kath_F
Forum Team




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