Virgin Media Community

[iamSteve]

Hi,  When I had VM installed someone on here said my upload power looked low.  As time has gone on I have the occasional issue when playing games on-line, but generally the speed tests look good to my router.  Please can someone give my info below a quick once over and advise?

[iamSteve]

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	330750000	-2.5	38	256 qam	25
2	202750000	-1.4	38	256 qam	9
3	210750000	-1.7	38	256 qam	10
4	218750000	-2	38	256 qam	11
5	226750000	-2	38	256 qam	12
6	234750000	-2	38	256 qam	13
7	242750000	-2.2	38	256 qam	14
8	250750000	-2.2	38	256 qam	15
9	258750000	-2.4	38	256 qam	16
10	266750000	-2.5	38	256 qam	17
11	274750000	-2.9	38	256 qam	18
12	282750000	-3	38	256 qam	19
13	290750000	-3	38	256 qam	20
14	298750000	-2.9	38	256 qam	21
15	306750000	-2.9	38	256 qam	22
16	314750000	-2.7	38	256 qam	23
17	322750000	-2.5	38	256 qam	24
18	338750000	-2.4	38	256 qam	26
19	346750000	-2.4	38	256 qam	27
20	354750000	-2.4	38	256 qam	28
21	362750000	-2.2	38	256 qam	29
22	370750000	-2	38	256 qam	30
23	378750000	-2	38	256 qam	31
24	386750000	-2.2	38	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	734	44
2	Locked	38.6	410	110
3	Locked	38.6	444	99
4	Locked	38.9	412	105
5	Locked	38.6	437	98
6	Locked	38.6	461	90
7	Locked	38.6	544	87
8	Locked	38.6	526	79
9	Locked	38.6	452	75
10	Locked	38.6	535	73
11	Locked	38.9	801	73
12	Locked	38.9	1005	65
13	Locked	38.9	890	62
14	Locked	38.6	835	60
15	Locked	38.9	958	51
16	Locked	38.9	1075	42
17	Locked	38.9	821	49
18	Locked	38.6	636	34
19	Locked	38.6	830	20
20	Locked	38.6	894	13
21	Locked	38.9	651	7
22	Locked	38.9	505	9
23	Locked	38.6	542	5
24	Locked	38.9	677	2

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	53700000	33.8	5120	64 qam	2
2	39400000	32.3	5120	64 qam	4
3	46200000	33.8	5120	64 qam	3
4	60300000	33.8	5120	64 qam	1

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	29	0
2	ATDMA	0	0	24	0
3	ATDMA	0	0	32	0
4	ATDMA	0	0	31	0

[iamSteve]

Network Log

Time Priority Description

16/01/2022 04:57:20	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2022 22:15:54	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2022 22:15:54	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/01/2022 11:44:18	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/01/2022 10:15:53	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/01/2022 10:15:53	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2022 21:25:0	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/01/2022 22:15:52	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/01/2022 22:15:52	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/01/2022 18:13:55	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/01/2022 10:15:51	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/01/2022 10:15:51	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/01/2022 02:54:42	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/2022 22:15:50	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/2022 22:15:50	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/12/2021 14:19:34	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/12/2021 10:15:49	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/12/2021 10:15:49	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/12/2021 05:45:42	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/12/2021 22:15:48	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[Kain_W]

Hi iamSteve,

Thanks for your post and welcome to the community!

Sorry to see you're facing issues.

From reviewing your account I can see that your router has a uptime of 100+ days which could directly affect your broadband as the box can miss out on potential updates and overall reliability.

Could you reboot and leave off for 1/2 minutes before turning back on, if you could also check to see if the cables are securely fastened. 

With regards to upload speeds we do aim for them to be around 30-40 mbps so I can't see any issues at present with that.

Let us know how the service is after performing the reboot.

Cheers

[iamSteve]

I was more ping's, jitter and upload power (that I was told originally was set to low) I was concerned with rather than speed.

I will check connections and cycle power on virgin hub.

[iamSteve]

Did not think to check before restart, however this is the current router software status:-

Standard specification compliant	: DOCSIS 3.0
Hardware version	: 10
Software version	: 9.1.1912.304
Cable MAC address	: C0:
Cable modem serial number	: AAAP
System up time	: 0 days 0h:9m:44s
Network access	: Allowed

[Kath_F]

Hi iamSteve, 

Thanks for rebooting the router. Hopefully you will start to see an improvement in your connection. 

Keep the BQM running and pop your live URL link here so we can monitor things too. 

Let us know if you have any further issues and we can go from there. 

Many thanks, 

[iamSteve]

Not sure it's made much difference, I have seen fewer dropouts on the BQM though.

[url=https://www.thinkbroadband.com/broadband/monitoring/quality/share/95d90880413b55dce97343c522aed7e1c0a752aa][img]https://www.thinkbroadband.com/broadband/monitoring/quality/share/thumb/95d90880413b55dce97343c522aed7e1c0a752aa.png[/img][/url]

[Tudor]

@Kain_W  said “From reviewing your account I can see that your router has a uptime of 100+ days which could directly affect your broadband as the box can miss out on potential updates and overall reliability.”

The up time of a VM hub has no bearing on whether or not it receives updates nor should affect reliability. Power cycling the hub though will reset the error counters. I have never ever just power cycled either my Hub4 nor the previous Hub3 which was up for nearly a year without being reset.

[Kath_F]

Hi iamSteve, 

Thanks for coming back to us on this. 

We're glad to hear you are seeing fewer dropouts. 

The URL you've posted isn't leading to a live graph. It's coming up with a page not found error. Are you able to double check this for us? 

Keep us posted with how things are. 

Thanks,