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Mr_Paintpots
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How do I report my Hub 3 router with permanent red power light?

There appears to be no way of contacting Virgin Media support - no email, not responding to tweets, no online chat, the phone line disconnects. Help!  I have a Hub 3 router with a permanent red power light on. As the router is placed vertically, in an open area, I do not believe it is overheating. How do I report this to VM support and find a resolution?  

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JitteryPinger
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Re: How do I report my Hub 3 router with permanent red power light?

Is it still working?

Have you turned in off for 10-15mins to cool down a bit.

Best time to call Virgin is at 8am when they are opening, unfortunately the waiting game begins otherwise.

If I've helped please let me know 🙂 Matt

A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
Gigabit 5G Vodafone 5G EE BQM Hub 4 BQM Hub 3 BQM Hitron CGNV4 BQM TT BQM

Technical Support - AV & Networking - Customer Service - Finance - Culinary - Construction
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Mr_Paintpots
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Re: How do I report my Hub 3 router with permanent red power light?

Thanks for this, it is still working. When I am not using it for work, I will try turning it off, leaving for a bit & switching on again. I'll also try the text service for support.  

Zoie_P
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Re: How do I report my Hub 3 router with permanent red power light?

Hi Mr_Paintpots,

thanks for your post and welcome to our forums 🙂
I am sorry to hear this, I can certainly take a look for you, I will pop you over a private message just keep an eye out for the purple envelope 🙂
Thanks,

Zoie

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Zoie_P
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Re: How do I report my Hub 3 router with permanent red power light?

Thank you for messaging with me MR_Paintpots,

Please let us know how your visit goes and how your service is thereafter 🙂

Thanks,

Zoie

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