Community FAQ
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

How do I report a damaged cable from cab to house done by workmen, the helplines don’t have this

Finchy3894
Tuning in

on ‎18-07-2022 18:14

Contact to report a damaged cable done by workmen outside the house, 

0 Kudos
4 REPLIES 4

japitts
Very Insightful Person
Very Insightful Person

on ‎18-07-2022 18:30

You can report any service faults by the usual method - 0345 4541111 or 150 from a VM phone.

Is this damage to your cable? Can you post some pictures of this damage?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos

Finchy3894
Tuning in
In response to japitts

on ‎18-07-2022 19:31

Finchy3894_0-1658169001101.jpeg

That number is useless has no options for this type of issue and impossible to speak to someone

0 Kudos

Finchy3894
Tuning in
In response to Finchy3894

on ‎18-07-2022 19:32

You can see from the picture that the techs that laid the cable did a shoddy job.

0 Kudos

Adri_G
Forum Team
Forum Team
In response to Finchy3894

on ‎20-07-2022 20:47

Hi there, Finchy3894.

Thank you for posting and sorry to see this issue with your cable outside the property.

In order to help further with this I will send you a PM now.
Please check the top-right corner of our forum and you should see a purple envelope. Click this and you'll see my message.

Adri
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs
0 Kudos
Top