@e110074 wrote:I'm on M200 and should be getting 213 Mbps average (with a minimum guaranteed download Speed of 107Mbps) but only getting a very poor 15Mbps on average, with the highest being 23Mbps
Yes - contacting VM can be a trial at the best of times... to give yourself the best chance of getting through, call them on the stroke of 8am.. you should have a shorter wait... if necessary, follow the options for “thinking of leaving” and speak to the retentions team.
on a separate, but probably more important note.. upgrading to a faster package may not increase your speeds - you say that you’re getting an average of 15mpbs - upgrading to 350/500 may not improve that, depending on what the problem is with your connection..
if it’s just poor Wi-fi, then you may need to invest in a new Wi-fi router (this will be true whether it’s a 200mbs or 500mbps connection) the hub is not a good device (i called it something else yesterday and got moderated for it, so choosing different words today :p)
if there is an underlying issue with your connection then you’ll need an engineer visit to put it right before you can reliably achieve higher speeds..
If it’s overutilisation in the area then unfortunately you are at VMs mercy as to when it will be fixed and upgrading is unlikely to have any impact whatsoever.
the good news is that we can probably help diagnose which of these issues you’re facing, so that you can make an informed decision about whether or not to upgrade, whilst a faster connection is always nice, there’s really not that many “typical” use cases in the home that a 200/20 connection won’t service effectively..
First question is have you done any testing with a device directly connected to the hub with an ethernet cable, if so what are the speeds like?
secondly, can you set up a BQM please - this will graph the performance of your connection over time and will usually highlight if there’s an overutilisation issue..