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LH_London
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How do I get broadband installed?

Anyone know how we can actually get hold of Virgin Media to get broadband installed?  We had it booked for 25/9 but the engineers didn't turn up until 1.5 hours after they were supposed to be here (1-6pm) and we weren't home and we had no call during the day to say they would be late.  We also tried for hours to get hold of someone but they make it almost impossible.

They said they would come back the next afternoon but didn't turn up or contact us.  We have tried the chat, raising a complaint and the phone but can't get through to anyone at all to get this sorted. Complete radio silence.

Is it better to just cancel and go with someone else?

Thanks

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Jodi_S
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Re: How do I get broadband installed?

Hi LH_London,

 

Welcome to our community and thanks for posting. Disappointing to hear of your recent experience with us and that your now having difficulties getting an installation date rearranged.

 

As its been a short while since your last post have you been able to speak to a member of our team since you last post to find out if another date for the installation has been arranged for you?

 

If not please let us know and we will happily look into this from here for you.

 

Kind regards Jodi

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