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sulasa
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How do I get a new cover for my outside brown box?

The cover is missing from my outside  brown box.  How do I get a new one fitted please?

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Retro-Tech
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Re: How do I get a new cover for my outside brown box?

Hi,


Have you managed to resolve this yet? If not I might be able to help - but may require account and area reference details If you still have an issue send me a private message.

Is it affecting your services?

To PM me, just hover over my profile picture and click Send Message when the option comes up. Please don't post any personal info in this thread as it's public.


Here to help! I'm a technician helping out whilst working from home. Find out more


davidrobertson
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Re: How do I get a new cover for my outside brown box?

I called Virgin support and told the girl I needed a new one. She said it would be posted to me in 4 working days. It was clear she had had this request before.

Next day I got a text saying the big day was this Friday for my Virgin Fibre installation and an hour ago I got an automated phone call to confirm it can go ahead. I pressed NO. Maybe I should have let them come and got them to fit the new box for me?

I'm waiting for a phone call from a human tomorrow to ask me why this Friday is not suitable for the installation.

I've been a customer for 20 years. You would think they'd check?

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Corey_C
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Re: How do I get a new cover for my outside brown box?

Apologies for the confusion, davidrobertson, it would be a house visit for the omnibox cover. Did you cancel the appointment?

 

Cheers,

Corey C

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davidrobertson
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Re: How do I get a new cover for my outside brown box?

Essentially Yes. The automated phone call was along the lines of "if Friday is good press 1, if there's a problem press 2" so I pressed 2 and the automated system said someone would call me tomorrow to find out what the problem is.

If they call we can fix the communication error and get it done on Friday, or any other day thyey want to come.

Thanks

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Corey_C
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Re: How do I get a new cover for my outside brown box?

Thanks for your reply and update. Let us know how it goes tomorrow.

 

Cheers,

Corey C

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davidrobertson
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Re: How do I get a new cover for my outside brown box?

All sorted. Engineer arriving Friday

 

Thanks

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Corey_C
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Re: How do I get a new cover for my outside brown box?

Thanks for the update, davidrobertson, Glad to hear the appointment is still on.

 

Cheers,

Corey C

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