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How can I get a replacement brown omnibox cover?

Whenever I call they tell me a technician will call me back but it doesn't happen.

I have been waiting over a year now.

Thanks

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Re: How can I get a replacement brown omnibox cover?

Has it just come loose or broken off? If it's off but looks okay you can put it on again, if it's broken then someone would definitely need to come and replace it. Typically it wouldn't cause much of an issue but it could cause the splitter to corrode


** I work for VirginMedia but all opinions posted here are my own.
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Re: How can I get a replacement brown omnibox cover?

It was missing when I moved into the property. The splitter is starting to go rusty.

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Re: How can I get a replacement brown omnibox cover?

If it's starting to go Rusty then someone from the forum team may need to book an appointment, however they'll decide whether necessary. They should pick this up..


** I work for VirginMedia but all opinions posted here are my own.
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Re: How can I get a replacement brown omnibox cover?

Hi tee80,

 

Thank you for getting in touch regarding your missing omnibox. I'm really sorry that you've had difficulty getting this resolved, I'd be more that happy to help you with this.

 

As Aaron has said, we'll need to get you an engineer out to replace this. I'll send you a private message now so we can clear account security and get a visit arranged. Please head to the purple envelope in the top right corner to respond.

 

Thanks,

Rachael

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Re: How can I get a replacement brown omnibox cover?

Thank you for joining me for a pm, I'm glad we've got this sorted for you.

 

Please do let us know how the repairs go and don't hesitate to reach out with any further concerns or queries.

 

Thanks,

Rachael

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