House not serviceable, I can see it is already hooked up
I've moved into a new student house, previous tenants used virgin media and I can see the brown box coming into the house and into the front room.
I've checked online and this address isn't listed when I try to sign up. I called up and the person said our house wasn't serviceable. The rest of the street including the neighbours on either side are avaliable.
Why would our house specifically not be avaliable?