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House move is a shambles

Snarloas
Joining in

I arranged my house move several weeks ago.. my moving day was the 25th of August. I received a call from guys wanting to dig up the drive of a house that wasn't mine at the time. I said no but you can do it on the 26th when I got the keys. I was then delayed until Friday the 8th of September... Today the guys called and installed the cable to the house. But now I have received an email from virgin media to say this is now delayed again until the 26th of September.... What the hell is going on ... How hard is it to get my services restored

3 REPLIES 3

goslow
Alessandro Volta

Read this topic which is very similar and offers some explanations/actions.

https://community.virginmedia.com/t5/QuickStart-set-up-and/Delayed-broadband-installation/td-p/53996...

Sorry to say but VM messing up installations is a very regular topic of complaint on here due to the chaotic sub-contracting arrangements VM has set up for the work.

Joseph_B
Forum Team
Forum Team

Hey @Snarloas,

Welcome back to the Community Forums and thanks for the post.

Sorry to hear you have been experiencing this issue with your house move, did the team you spoke to last explain what the delay in installing your new property is?

Joe

Snarloas
Joining in

I got it sorted mate