Virgin Media Community

[singhs09]

I am moving and would like to use Virgin broadband. The house I am moving to shows up in the system as two flats rather than the whole house. How do I get this fixed so I can proceed with signing up?

[VM-Jon]

Hi,

I can possibly help you with this, he should be a straightforward fix. Have you spoken to the house move team? Or is this a new account you’re looking to set up.

many thanks

Jon

[singhs09]

It will be a new account - I am currently with Sky.

[VM-Jon]

Thank you, I will send you a private message for some details and get this resolved for you

many thanks again

Jon

[legacy1]

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@singhs09 wrote:

The house I am moving to shows up in the system as two flats rather than the whole house. 

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Why is that a problem? if the house is no longer two flats no problem and if the house is still two flats still no problem.😋