It has been 2 months from the last billing surprises , which was solved finally as I wasn't charged for the "disconnection fee".
Today, surprisingly a team of installation arrived without any notice from Virgin Media, and they asked me for the approval documents from my neighbours, as the new cable would need to pass through their doors.
First, as a Virgin Media account owner I can only know the promised installation date is not today, as the installation date was always keep changing to a later date, as I got the "Installation update" so many times, but I can accept the cable installation date will be earlier than the activation date if it help on the progress.
The problem is, I was told from a VM staff previously that we don't need to do ANYTHING about the the approval documents from my neighbours, but today the installation team can NOT DO ANYTHING because of these documents, and the installation team tried to call Virgin Media but NO ONE RESPONDED.
Right now, the time of the installation team and my time of waiting were just wasted, because the so-called documents, which are promised to be arranged by Virgin Media.
Please, if the documents can just be arranged by me, I can just ask my neighbours and keep a copy and wait for the installation.But EVEN I DON'T KNOW WHEN IT WOULD HAPPEN, how can I ask for my neighbours to prepare for it? Like keeping the road clean and not occupied by cars.
Can I ask for the PDF forms files so that I can ask my neighbours to sign it? I had waited the installation for 3 months, and the 4th month is coming.
I am now so desperate on the progress, as it is not blocked by technical factors, nor the man power of engineering in shortage, but just the required preparations was like everything unmanaged.