Home set up kit

[JB53]

Recently moved house, got the VM broadband, which I was told was eligible for home set up kit. The kit arrived today, however we have no VM wall socket - the sockets are for BT and there is no round plug to insert the VM on. There are two round cables coming in through the wall, however these are the wrong size to insert into the VM hub - what do I need to do?

[Adduxi]

You can also check for a loose cable as not all properties have a socket. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. If it is a loose cable only, you will need one of these to connect the Quickstart cable. https://www.diy.com/departments/slx-f-type-satellite-cable-coupler/5028422001905_BQ.prd
Try calling the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday

The other two cables sound like an older Sky install, as they used twin cables.