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Home phone and broadband

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Miz2020
Joining in

on ‎18-03-2022 09:26

I have upgraded my product to evenings and weekends package 

I’m trying to connect the phone line through the hub 

will any micro filter work or does it have to be a virgin one 

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Adduxi
Very Insightful Person
Very Insightful Person

‎18-03-2022 10:22 - edited ‎18-03-2022 10:24

VM now use VOIP for phones and they use Tele 1 socket on the back of the Hub.  They do not use micro filters, as these are only used on xDSL lines, e.g. BT FTTC

You will need to ring and see if they have converted your phone to the VOIP service from the Hub, as some legacy installs are still using the old "phone" sockets on the wall.

You may need VM to provide an adapter for your phone cable.

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Adduxi
Very Insightful Person
Very Insightful Person

‎18-03-2022 10:22 - edited ‎18-03-2022 10:24

VM now use VOIP for phones and they use Tele 1 socket on the back of the Hub.  They do not use micro filters, as these are only used on xDSL lines, e.g. BT FTTC

You will need to ring and see if they have converted your phone to the VOIP service from the Hub, as some legacy installs are still using the old "phone" sockets on the wall.

You may need VM to provide an adapter for your phone cable.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

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