Virgin Media Community

[jtekozlowska]

Hello,

I’m a new customer. I’ve ordered Virgin home broadband and booked an engineer visit for today to help me get started (it’s a new property, and I assumed I might need technical help with setting everything up in the flat or out in the street cabinet). 

However, only a self-starter pack has arrived, requiring a wall socket (which I don’t have). I assume I will need an engineer visit  at this point. What would be the quickest way to book it? Could I receive any additional support in the meantime, in order to have some form of internet connection? (E.g. data vouchers, a WiFi dongle?) Thank you!

[-tony-]

if they have sent a self install there has been VM there before - its possible the internal box has been removed or it may be just a cable sticking out of the wall - if you cannot find anything then you need a tech - staff here should be able to help or ring

[Martin_N]

Hi jtekozlowska, 

Thank you for your post and welcome to the community. 

Our apologies for any confusion with the order for services. 

Have you been able to complete the installation?

^Martin