Virgin Media Community

[mattjchurchill]

In the last week I've moved house, taking my existing Virgin broadband account with me.

I had an engineer over today at 1:30 to install a cable and connect to my router. The job was complete in around 30 minutes and my devices were able to connect to the router shortly after.

How long I should expect to wait for the Internet to reconnect? At time of writing it's about four and half hours - maybe I'm being impatient?

I've logged into my account and it says I am no longer a Virgin customer (although I received the bill for activation earlier today); would this have anything to do with it?

Any guidance appreciated.

[carl_pearce · Accepted solution]

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@mattjchurchill wrote:

In the last week I've moved house, taking my existing Virgin broadband account with me.

I had an engineer over today at 1:30 to install a cable and connect to my router. The job was complete in around 30 minutes and my devices were able to connect to the router shortly after.

How long I should expect to wait for the Internet to reconnect? At time of writing it's about four and half hours - maybe I'm being impatient?

I've logged into my account and it says I am no longer a Virgin customer (although I received the bill for activation earlier today); would this have anything to do with it?

Any guidance appreciated.

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The engineer should have got it all working before they left.

[mattjchurchill]

I assume in that case it should have connected straight away?

I have been on hold to tech support for an hour, I am hoping they can assist when I eventually get through.

[carl_pearce]

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@mattjchurchill wrote:

I assume in that case it should have connected straight away?

I have been on hold to tech support for an hour, I am hoping they can assist when I eventually get through.

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Yes, I don't see any reason why they would have left before checking it worked, unless they knew something was wrong!