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Shoaib
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Home Kit not delivered

on ‎02-02-2023 16:03

I placed my order on 30 January 2023 and was supposed to receive the home kit today 2 February 2023. I received no email about the kit being despatched or any updates. I don't have any account number as well so telephone call operator cannot help.

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justforuk29
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Re: Home Kit not delivered

on ‎02-02-2023 16:36

The same situation. Operator does not help absolutelly. For 40 min of our conversation she provided me 3 times another bundle with sim card BUT THEY CANT SAY ANYTHING about my kit wich shoud be arrived 31th of January.

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newapollo
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Re: Home Kit not delivered

on ‎02-02-2023 23:49

Hi @justforuk29  and @Shoaib 

You could try calling the pre-installs team on 0800 052 1734

They are open  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday

Dave

I don't work for Virgin Media.

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VM-Jon
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Re: Home Kit not delivered

on ‎03-02-2023 07:24

Hi @Shoaib 

Thank you for reaching out to us here, welcome to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon


Here to help! I'm an install manager helping out whilst working from home. Find out more


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