Hitron Modem regularly losses internet, requires reboot.

[nigelstephens]

My Hitron CGNV4 regularly drops connection and does not reconnect until rebooted.

This happens nearly always during the night. Can anything be done.

This is a typical error.

06/17/22 03:33:57

82000200

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 But these happen just once on a day so not lots and lots of these errors.

Port Frequency (Hz) Modulation Power (dBmV) SNR (dB) Channel

1	203000000	256QAM	-1.000	38.983	9
2	139000000	256QAM	-1.000	38.605	1
3	147000000	256QAM	-1.200	38.605	2
4	155000000	256QAM	-1.000	38.983	3
5	163000000	256QAM	-1.400	40.366	4
6	171000000	256QAM	-0.900	38.983	5
7	179000000	256QAM	-1.000	40.366	6
8	187000000	256QAM	-1.100	38.983	7
9	195000000	256QAM	-1.000	38.983	8
10	211000000	256QAM	-1.300	38.983	10
11	219000000	256QAM	-1.300	38.983	11
12	227000000	256QAM	-1.400	38.983	12
13	235000000	256QAM	-1.400	38.983	13
14	243000000	256QAM	-1.100	40.946	14
15	251000000	256QAM	-0.600	40.366	15
16	259000000	256QAM	-0.500	38.983	16
17	267000000	256QAM	-0.100	40.366	17
18	275000000	256QAM	-0.200	40.366	18
19	283000000	256QAM	0.000	40.366	19
20	291000000	256QAM	0.300	40.366	20
21	299000000	256QAM	0.600	40.366	21
22	307000000	256QAM	0.700	40.366	22
23	315000000	256QAM	1.200	40.946	23
24	323000000	256QAM	1.400	40.366	24

Upstream Overview

Port Frequency (Hz) BandWidth Modulation Power (dBmV) Channel

1	53700000	6400000	ATDMA	47.750	2
2	39400000	6400000	ATDMA	46.750	4
3	46200000	6400000	ATDMA	47.250	3
4	60300000	6400000	ATDMA	48.000	1

[Tudor]

This board is for VM residential customers and you have a business account. You need to contact VM business broadband.

[nigelstephens]

Thank you

[paullab]

Hi Nigel. I'm experiencing exactly this same issue. Did you get any joy from VM business?

[Ilyas_Y]

Hey there @paullab, thanks for reaching out to us and a warm welcome to the Virgin Media forums.

I'm sorry to hear about the loss of broadband over the Hub.
As this forums page is for residential customers, please click here for our business page for support and assistance.

Let us know how it goes 🙂

Kind regards.