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High packet loss on new connection

JDB91
Tuning in

Hi all

I'm very new to Virgin (less then 48 hours in)

When my tech installed (re-installed the previous owners line) he did mention that my signal is coming in high so fitted a -3DB attenuator. I've honestly no idea if its contributing to my packet loss or what's causing it, ran sweet yesterday evening but today it's been dropping every five minutes.

I've checked online a few times today and it stated at one point there were some intermittent issues in my area but the rest have come back as no issues.

Any advice / guidance or is this something I just need to wait out ?

KR

James

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

13310000002.540256 qam25
2203000000040256 qam9
3211000000038256 qam10
4219000000040256 qam11
5227000000038256 qam12
6235000000040256 qam13
72430000000.238256 qam14
8251000000040256 qam15
9259000000040256 qam16
102670000000.238256 qam17
11275000000040256 qam18
122830000000.440256 qam19
132910000000.740256 qam20
14299000000138256 qam21
153070000001.238256 qam22
163150000001.540256 qam23
173230000002.240256 qam24
183390000002.540256 qam26
193470000002.740256 qam27
203550000002.540256 qam28
213630000002.740256 qam29
22371000000340256 qam30
233790000002.940256 qam31
24387000000340256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.323897
2Locked40.3447163
3Locked40.3393175
4Locked40.3364160
5Locked38.9359141
6Locked40.9348143
7Locked38.9324194
8Locked40.9311184
9Locked40.3299132
10Locked38.9279168
11Locked40.3294150
12Locked40.3295133
13Locked40.3298188
14Locked40.328185
15Locked40.3239257
16Locked40.3200167
17Locked40.9205221
18Locked40.321094
19Locked40.3209156
20Locked40.3224114
21Locked40.921650
22Locked40.9191232
23Locked40.3172145
24Locked40.3148

79

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

12360002451512064 qam5
23009996151512064 qam4
33660001451512064 qam3
44309999851512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

3 REPLIES 3

Adduxi
Very Insightful Person
Very Insightful Person

Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page.

Also your Upstream power is right on the upper limit, and you have PostRS errors, usually indicating noise on the line, or perhaps a local SNR issue.

VM should pick this up in a couple of days and advise.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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JDB91
Tuning in

Thank you, I'll keep that 0800 number handy.

Drop outs slowed in the early hours of this morning and touch wood the connections been solid for the last 12 hours.

Hello JDB91

 

Sorry to hear of the broadband issues experienced regarding packet loss, we appreciate you raising this via the forums and welcome to the community.

 

We're glad to hear this has settled down since posting, from checking the connection and equipment all of the levels and spec's are in the ranges we'd expect to see, there were some issues earlier in the week but this seems to have settled down and the speeds improved. No local area or SNR issue are currently reported.

 

Monitor this going forward and if the issue arises again, let us know and we'll be happy to look if anything has changed.

 

Rob