Re: High latency and packet loss in SM1 - Unusable for Zoom/Teams
Thanks for your post and apologies you've not had any reply. It can take us a few days to reach any thread so bear with us 🙂
Checking your account, I can see all is looking well with the Hub in terms of power levels, uptime and time outs. There is a fault open that may affect you though. The details of that are here:
Fault reference number: F008751384
Estimated fix time: 19 MAR 2021 10:00
Description: We are planning to undertake some upgrades to support the increased demand for our services in your area. When completed, any slow broadband speeds and buffering on TiVo apps you may be experiencing (particularly at peak times) will be resolved.
I have made a note of this on your account so the relevant teams are aware you are affected.