Hi. Waiting for new box, hub and O2 SIM for our new package.

[angel21]

Changed package so waiting for new kit installation etc.

When will I start to pay for my altered package and how long does it take to go live with the change?

[SteNix2020 · Accepted solution]

When your logged into your My Virgin media you will find 'Orders & Appointments' at the bottom. This will show you any current order status and appointments.

[angel21]

I've tried that but nothing showing as yet.

I have received the new contract via email though and the O2 email saying my bill is ready.

Is there usually a time gap?

[SteNix2020]

When did you place the change on the account? and did you choose self install or is this a engineer apoitment.

Your 02 sim card is at the mercy of the postie and from experience dosen't take longer then a week. Does your contract have a date when your new Contract begins normally on the right side of the letter.

[angel21]

Thanks. I will check it out again.

[angel21]

The advisor said I would be contacted by an engineer.

[SteNix2020]

When did you place order? They can often be a gap especially if a engineer is required normally this is shown under your account. If you've had your contract through then it sounds like it's gone through.

[angel21]

Thanks. Maybe I'll have to be patient, I just don't want to be paying for something I haven't yet received.

I may come back to you.

[SteNix2020]

No problem welcome back anytime if you have any further issues 😁

[Megan_L]

Hi Angel21,

Thanks for using the forums to ask this question about your Quick Start equipment, I can see you've been given a lot of help from @SteNix2020 which is lovely to see. 

As it's been a few days since you posted can I ask if the equipment has now been delivered and is working?

Thanks,

Megan_L