Help

[Tasha78]

just got the quick set up box 

and now realised I don’t have the right connector box

what do I do now ?

[-tony- · Accepted solution]

what have you got - if you got the quickstart VM has been installed there in the past - post photos of what you can find

not all installs have an internal box

start outside and look for the external wall box - 6" square ish usually on wall facing road or pavement - brown or grey usually - follow any cables that come from it and go inside - if there are non look inside opposite external box as they may just have drilled through wall - as said it may just be a cable rather than an internal wall box

if you find a cable you need one of these to attach the cable that came with the quick start kit

https://www.diy.com/departments/tristar-data-cable-coupler/571706_BQ.prd

[Serena_C]

Hi @Tasha78

Welcome to our Community Help Forum 🙂

Thank you for making your first post regarding your QuickStart set up, I'm sorry to hear you are experiencing difficulty getting connected.

Are you able to post photos on here of what boxes and cables you do have as @-tony- advised?

Kind regards,

Serena

[Tasha78]

All sorted now 🙂 an engineer came today