Help without an account number

[Electrictoes]

I am waiting for my QuickStart box to arrive, but I never received confirmation of the delivery date and I haven’t had anything from yodel. 
I tried using both the virtual chat and calling customer service, but both require my account number which I don’t have yet. How can I get support without an account number? 

[VM-Jon]

Hi @Electrictoes 

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that you haven’t received full details of your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon