Yes I have called the activation number and they said it would be activated within 24 hours (2-3days ago). I got the text message that it had been activated but I'm still unable to use the internet. It says connected without internet.
Sorry to hear you're still struggling to get online.
I have arranged the next available engineer visit for you on your account so the Hub can be manually installed. I'll pop you over a PM now to confirm the appointment time slot and we can rearrange the time if needed.