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Help - replacement Hub needed

Joining in

So my Hub 3.0 has completely stopped working. Can't be switched on, no lights, nothing.

I got through to VM on the phone and they said the best they could do was send an engineer on the 15th June. This is 9 days without internet and I rely on a stable internet connection for work. So I'm in pretty desperate need here.

Is there anything that can be done more urgently? It's really just the Hub that needs replacing - surely this can be posted to me rather than having to wait 9 days for a technician to visit? I can send back the broken one if need be.

Any help appreciated.


Forum Team
Forum Team

Hello mn55, 

Thanks for your post. 
Sorry to hear about the issue with your Hub and the wait time.
I can look into this for you. 
If you don't mind, I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great.