Help - replacement Hub needed

[mn55]

So my Hub 3.0 has completely stopped working. Can't be switched on, no lights, nothing.

I got through to VM on the phone and they said the best they could do was send an engineer on the 15th June. This is 9 days without internet and I rely on a stable internet connection for work. So I'm in pretty desperate need here.

Is there anything that can be done more urgently? It's really just the Hub that needs replacing - surely this can be posted to me rather than having to wait 9 days for a technician to visit? I can send back the broken one if need be.

Any help appreciated.

[Gareth_L]

Hello mn55, 

Thanks for your post. 
Sorry to hear about the issue with your Hub and the wait time.
I can look into this for you. 
If you don't mind, I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great. 
Regards     
Gareth_L