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RC38
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Help, no box

53F19E66-4562-4AC7-9242-19D49BA10B60.jpeg

Hi order self set up kit but connections are old / no box. Do I need one as on M500 Fibre Broadband plan ? 
when ordering to my address came up able to use. The address Had virgin about 4/5 years ago. 
As per picture.. do I need an engineer out ? 

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carl_pearce
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Re: Help, no box


@RC38 wrote:

53F19E66-4562-4AC7-9242-19D49BA10B60.jpeg

Hi order self set up kit but connections are old / no box. Do I need one as on M500 Fibre Broadband plan ? 
when ordering to my address came up able to use. The address Had virgin about 4/5 years ago. 
As per picture.. do I need an engineer out ? 


There appears to be some kit on the floor that should help.

There is a two way splitter that you could screw into one of the cables sticking out of the wall. Not sure if either of those cables will be live though, or where they lead to!

You can then plug the HUB cable into the splitter.

Not sure what the power levels will be like though!

It would be good to get a better image of the 'Splitter' as it could be an isolator, which might be even better!

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Corey_C
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Re: Help, no box

Thanks for your post and welcome to the Community Forums, RC38,

 

Our records show that you have been in touch with us since you post. You can view and manage your appointments online here.

Let us know if you need anything else.

 

Cheers,

Corey C

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