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Help - new customer - no internet

Help needed. New customer, 

 

no internet but able to connect to the hub, says access denied for internet on hub overview 

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Re: Help - new customer - no internet

What are Hub lights doing? Has it been "activated"?

--------------------
John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Re: Help - new customer - no internet

Both the lights stay green for then go off; then the white light stays on at the bottom 

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Re: Help - new customer - no internet

It’s actually a amber looking white sorry 

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Re: Help - new customer - no internet

as asked earlier have you activated the hub - 0800 953 9500

____________________

Tony
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Re: Help - new customer - no internet

Hi!, 

 

yes it was indeed activated. 

managed to speak with support via phone and they had to update the software on the hub and then it got up and running! 

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