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Help i need a repair

I have been with virgin media for a little over a week, yesterday a engineer came out to my neighbour and cut my wire and then left I haven't been able to get through it needs repairing, i've tried ever way and can't get through on the phone, live chat, I even contacted the man who came to my door to get me to switch and the texting service. I'm all out of idea I'm really not happy with the service I have received in the short time I've been with the company 

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Re: Help i need a repair

Hello, 

Can you please send me a PM with your account number and area ref. 


Here to help! I'm a technician helping out whilst working from home. Find out more


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Re: Help i need a repair

Hi,

If you're struggling with getting through to CS and the Live chat is not currently available on the main VM website when signed in, a text message only service is available via: 07533051809 Just send a text with the issue you are facing and someone will get back to you as soon as they can.


Here to help! I'm a technician helping out whilst working from home. Find out more


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