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Help - Just had an engineer drill through my window frame

I just had an engineer drill through windows frame when they said they were going through the wall. I asked to have it put through the same hole that Sky used previously but he said he couldn't.

This is literally the 2nd day of moving in to a leasehold property so I need to know how to get another engineer back here to fix this immediately as it's probably now violated my lease conditions, not to mention the rain getting in 😡

Can anyone help please?

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Re: Help - Just had an engineer drill through my window frame

Hi there,

Please could you send me your details and account number by PRIVATE message and i will pass this to the local team for you.

Thank you for reaching out to us here.

Jon.


Here to help! I'm an install manager helping out whilst working from home. Find out more


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Re: Help - Just had an engineer drill through my window frame

Hi again,

Someone was supposed to call me at 8am to advise what time a different engineer will be arriving today to fix the hole that's been drilled through my upvc window frame - it's now 11:30 and I've heard nothing. Please can someone contact me?

Many thanks

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Re: Help - Just had an engineer drill through my window frame

Hi brainstorm1985,

 

Apologies you haven't heard back about what time the engineer is due to visit.

 

Did VM-Jon let you know he'd arranged this and you would be contacted today?

 

Thanks

 

Melissa

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Re: Help - Just had an engineer drill through my window frame

I got a call from the area manager yesterday and he advised someone would be attending this morning to fix it, with a phone call before. I've heard nothing.

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Re: Help - Just had an engineer drill through my window frame

Anyone? I've been sat here since 7am - 5 hours+ now and I don't know what's going on...

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Re: Help - Just had an engineer drill through my window frame

Thanks for letting me know.

 

I've emailed the AFM for you, and will let you know as soon as I hear back.

 

Thank you,

 

Melissa

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Re: Help - Just had an engineer drill through my window frame

The AFM has got back to me and advised that someone will be visiting to look at the damage this afternoon.

 

I hope that's okay.

 

Thanks

 

Melissa

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