To spare from all of the boring details, my father moved out of the same address we've lived in for 15+ years and set me up on the movers referral around the start of this year, on the day I was told everything is fine, you'll get the welcome email to set up the account later on in the day and you'll get the hub next week. Phone a week later to be told there is a H&S Flag on the address. I've been told 1000s of different reasonings about why the flag was set up - the latest being there isn't enough capacity at the address which I find hard to relate that to a H&S risk. I was also told by a different department on the phone that they won't be running any services to my address for another 6-9 months since my area is in the "planning phase" even though my neighbour is happily running his service.
Some potentially helpful context regarding this; around mid 2021 the usual virgin connection that ran through our flats residential corridor was replaced for cables that ran on the outside of the building - it worked on my fathers service without fault at 350mbps. I am eligible for the quick start service, my service should literally be plug and play at this point.
I'm just looking for a resolution as unfortunately virgin is the only option that is viable at my address but it's impossible to set up anything or get a clear answer from customer support.
