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oskar22
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Haven't received my router?

Hi there, 

I ordered my Virgin QuickStart kit on Friday last week, went through the credit check, received my contract paperwork, all good. I then got an email thanking me for my order, that my QuickStart kit was being prepared and would be with me soon. I was given a delivery date of 12/07/22 and told to look out for an email confirming my delivery date. 

It's now the 13th, the router did not arrive yesterday, and I haven't had any further communications from Virgin to say that the kit has even been shipped? Is this a common occurrence? 

Ideally, we need my router ASAP as I've just moved house and my partner works from home.

Thanks everyone. 😊

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VM-Jon
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Re: Haven't received my router?

Hi @oskar22 

Thank you for reaching out to us here, welcome to the community.

please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon


Here to help! I'm an install manager helping out whilst working from home. Find out more


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oskar22
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Re: Haven't received my router?

Hi Jon,

Thanks so much for the speedy reply - will check my inbox now!

Oskar
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Tudor
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Re: Haven't received my router?

Private messages are accessed via the purple envelope at the top right of the screen.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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