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schicon
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Haven't received kit to return hub

Hey there,

I finished my contract on 31st of March. I've requested the kit 3 times already, as advised. But this has still not arrived... And on the other hand, I've got a text from virgin saying they will collect the router tomorrow (Wednesday 14th) - however, they haven't given my the option to book a different date, and I won't be home. When I tried to book a different day, I get a message saying "that a collection cannot be arranged, and that I'll receive a kit" - so I don't understand how come Virgin is collecting tomorrow from my address though?

 

Please can someone help to clarify this.

Many thanks,

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Paul_DN
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Re: Haven't received kit to return hub

Hi schicon,

 

Thank you for coming back to us, I am sorry the appointment to collect the equipment was for when you would have been out, did you manage to reschedule the pick up in the end?

 

Regards

 

Paul.

 

 

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