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Bsmotorsport
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Have to reboot Hub 3 numerous times daily

I'm just over a month in to fibre broadband and the hub 3 is getting worse and worse. It drops WiFi and also wired connections and won't allow any interrogation so end up having to hard reset. Happening with increased frequency now and lasts about 12hrs before needing to reset again. Also noted that it says all devices are weak and need moving closer despite been less than a metre away?

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jbrennand
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Re: Have to reboot Hub 3 numerous times daily

Post up your Hub/network connection details and someone will check to see if there is a problem there.  In your browser’s URL box type in http://192.168.0.1  (or http://192.168.100.1 - if in modem mode) and hit return. On the first page up [there should be no need to login if you have done so before unless you have the New Hub4 when you do] click on the “router status” icon at top/text at bottom-middle of first page up (Hub3) and then copy/paste as “Formatted Text” (not images) 3 FULL sets of data onto here – 2 pages from the Downstream, 2 from the Upstream, & the Network Logs page. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again.

Also, in the meantime... if you haven’t already, set up a free and secure “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph” (as per instructions on the TB website) when you have the first 24h period.

https://www.thinkbroadband.com/broadband/monitoring/quality

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Bsmotorsport
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Re: Have to reboot Hub 3 numerous times daily

Hi John, thanks for taking the time to comment. I'll set up the quality monitor for sure.

When the problem occurs I cant access the page via the 192.168 address from wireless or wired connection, it says timeout or not available. Its like the hub completely locks up. And to do that over wired connection also kind of rules out any WiFi issues too really. That's my thinking anyway. 

I'll keep an eye on the quality log, thanks 

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Bsmotorsport
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Re: Have to reboot Hub 3 numerous times daily

This is today's log, various moments of slow speed. Getting about 14Mbps on any device. 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/5d0943d7101443ae4f1312b333b64cf9414808f6-25-01-2021

Seems to be most evenings it grinds to a halt and needs rebooting. During the locked up period it won't allow any connection via ethernet or wireless. Really unimpressed with the service tbh. Can anyone suggest the best course of action? Virgin keeps suggesting asking the community which feels like one hell of a cop out but here I am if anyone can help 

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