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Had delayed installation 3 times now

Nwood96
Joining in

First installation date was meant to be the 6th of july then got delayed until 19th then delayed again to the 29th and now been delayed again until 9th of august... its ridiculous.

Come on VM get your act together!

6 REPLIES 6

jpeg1
Alessandro Volta

Only 3 cancellations?  You have a long way to beat this one:

https://community.virginmedia.com/t5/QuickStart-set-up-and/18-Months-later-no-connection-27-cancelle...

Make sure to keep all correspondence about the installation dates, as you will be able to claim compensation. 

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.

Thats a ridiculous wait time 😮 ohh ive kept every little detail including the couple of false promises about the dongle on next day delivery. Im 100% going to be claiming my compensation on this.

jpeg1
Alessandro Volta

Good for you. Another one here. 

https://community.virginmedia.com/t5/QuickStart-set-up-and/Another-Disaster-Story-of-Virgin-Installa...

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.

goslow
Alessandro Volta

While posting on here, a top tip would be to keep your issue all on the one original topic.

This will keep a clear record of VM's bungling all in one place for future reference.

When you multi-post the problem, the issue is split into multiple locations and keeping track becomes difficult (esp. if you need to refer back for any future compensation).

Adri_G
Forum Team (Retired)
Forum Team (Retired)

Hi, Nwood96.

Thanks for taking the time to join our help forums and for your first posts here, a warm welcome to the VM community from us. 🙂

We're sorry to hear of the reasons that brought you here as we've delayed your install date, have you spoken to our Pre-Installs team at 0800 052 1734 regarding the changes to your install appointment so we can provide the reason why there has been a delay in completing this?


Also, please refer to our compensation policy here where you'll find more advice on how we can rectify things if your install has been moved further down the line 3 times or more.
Based on this we'd be able to assess for delay compensation once you're installed and we know this has been resolved.

Please, let us know if this helps and if you have more questions or concerns regarding the above or if you need more support from us.

Adri
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Client62
Legend

Often the only tip that can be given is do not cancel your current ISP until you have had the VM Service operational and exceeded the cooling off period.