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kitmastersuppli
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Had New Router No Return information or sticker

The title kinda says it all, couldn't find help online with Virgin about this problem, I have received texts & emails saying to follow the instructions to return the item, but the box didn't come with return instructions. 

I realise it has to be dropped off at a local click/ collect point which I know where our local one is, but I have no labels to attach to the Hub 4 box.

Anyone had this problem, is there a quick label print solution somewhere? 

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lotharmat
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Re: Had New Router No Return information or sticker

I'd try here again - get them to send you the right return box:

https://www.virginmedia.com/help/virgin-media-return-or-recycle-equipment



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kitmastersuppli
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Re: Had New Router No Return information or sticker

Awesome thank you so much for your help & time, found the section fast & easily from the given link, the keyword was 'recycle' the one thing I didn't search for in the help section. 

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Kath_F
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Re: Had New Router No Return information or sticker

Hi kitmastersuppli, 

Thanks for your post and welcome to the forums. It's really great having you on board with us in the Community. 

Apologies to hear that you were having an issue with returning the equipment. 

I can see that our VIP lotharmat has given a great link. As this has resolved things for you I've marked the post as a helpful answer. 

If you have any further issues, pop back and let us know. 

Thanks,

Kath_F
Forum Team




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bradowls
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Message 5 of 6
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Re: Had New Router No Return information or sticker

The link for returning the hub I've just had replaced with the new one that's just come out doesn't work, I just get a blank screen. You would think info on returning it would have come with new one. 

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John_GS
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Re: Had New Router No Return information or sticker

Hi bradowls

 

Thanks for posting and welcome to the community. 

 

The link for returning the hub can be found here

 

Best,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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