HUB 5 delivered without a power supply.

[GazNicki2504]

I am one of the many people who have been sent a HUB 5 but not been given a power supply. I’ve called Virginmedia about it, but not received anything yet and no email about it either.

The box states we have 5 days from delivery to activate it or we will lose services.

how can so many units be shipped without power supplies? At the moment I am trying every adaptor in the house, but I need a dedicated power supply.

when will one come?

[Kath_P]

Hi GazNicki2504, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear your Hub 5 was delivered without a power supply. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,