Virgin Media Community

[Harpskm]

Moved house and tried to install a new hub 4 (I am a new customer) but there is a solid red light. I’ve checked the wires and everything but it is not working. The WiFi is available to connect to on my phone but then it says ‘no internet connection’. Not sure what to do!

[Harpskm]

Also the hub is not hot. 

[Tudor]

Red band on a Hub4 is NOT overheating, it means it has no connection to the VM network. It’s either not activated or the cable is not connected somewhere. 

Equipment activation on 0800 953 9500\

If that fails:

Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday

[Zoie_P]

Hi Harpskm, 

Thank you for your post and welcome to our forums 🙂 

As @Tudor has advised this does not mean it is overheating, I have checked our systems and can see your hub is unreachable.

Can you let us know if you have called to activate this and how it is looking?
Zoie 

[Harpskm]

Hi Zoie,

I’ve contacted VM and a technician will be coming out next week. 

Thanks,

Harps