Grey box outside house damaged

[HarryJ]

The grey box where tv cables enter my house is falling apart, exposing all the cables.  How do I get it fixed?

[Adduxi]

Also post a photo of the damage to allow VM to assess the parts needed. 
A VM Mod will pick this up in a day or two. 

[Kath_F]

Hi HarryJ, 

Thanks for your post and welcome to the forums. It's really great having you on board with us in the Community. 

We're sorry to hear you're having an issue with the box outside. 

We won't be able to fix this remotely so I would like to arrange for an engineer to come to take a look at this for you. I just need to confirm the address to ensure we are booking the visit on the correct account. 

I have sent you a private message regarding this. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.

Thanks,

[Kath_F]

Hi HarryJ,

Thanks for coming back to me via private message. 

I have booked you in for the next available appointment. To view this please sign in to My Virgin Media here: My VM. It may take up to 24 hours for the visit to show. Once logged in, scroll down to Orders & appointments then click on View your orders. You can also view this in the My VM app. If you have any issues with accessing your account or unable to see your visit, please do let us know and we’ll pop you another message to pass data protection and then confirm the appointment details.

Please ensure that someone over the age of 18 is at the property for the time the engineer is there. If the appointment is unsuitable or if anyone living at your property has tested positive for Coronavirus, has been asked to self-isolate or has flu-like symptoms then please reschedule the appointment on the same link. If you do miss the appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment so it is important to reschedule if needed. 

Lets us know how the appointment goes. 

Take care.

[PhilOSophical]

Morning - I have the same issue, could you please arrange a visit?

[Zach_R]

Hi @PhilOSophical,

Thank you for your post and welcome to our community forums. We're here to help.

I'm very sorry to hear your omni box seems to be damaged. I can see that one of my colleagues has already responded to the thread you've made about this, so we'll continue to assist you with this from there going forward.

Thanks,
 

[aliingle]

Hi Zach, I have the same issue. The little box outside my house has taken a beaten over the last two years and looks like it could go off any minute. all wires exposed. Can you please help me. ill upload a photo too

All the best
Ali

[Carley_S]

Hi @aliingle 

Welcome to the community forums. 

Sorry to hear that you're cables and omni are a bit of a mess. We can certainly get this sorted for you, we'll need to book an engineer to come and fix these for you. 

Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and select 'Messages' from the drop down. 

[Carley_S]

Thanks so much for joining me on private message @aliingle 
I have now booked you a visit for external wiring concern – If you need to reschedule for any reason, please do let us know and we can rearrange the appointment at our side. 

There will be no charge for this visit unless:
•    The technician diagnoses the faults as not being caused by our network/equipment 
•    The technician discovers that the fault or problem relates to your equipment
•    The technician discovers that the fault or problem relates to any system that we are not responsible for

The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.

Please ensure there is someone over the age of 18 present at the time of the visit. 

If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.

[aliingle]

Thank you :] you have been amazing and very helpful