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Daniel9789
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Greenlight Flashing on Setup - Hub 3.0

I have the EXACT same problem.

Quick start installed today.

Was told to ring activations, I did. Nothing.

They told me after an hour to power the hub on and off and it would work. Nothing.

Called back to be told it’s broken, you need an engineer.

Im isolating, I can’t have an engineer, but this seems to be an issue Virgins side not mine, why can they not activate from their end?!

Trying to work from home and home school now with no internet connection. Ridiculous!

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matthelppls1
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Re: Greenlight Flashing on Setup - Hub 3.0

They also said that it's an ongoing issue today with new routers, that it should work in 24 hours... Not too sure if that will sort it though?  
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Daniel9789
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Re: Greenlight Flashing on Setup - Hub 3.0

I had 2 different responses from 2 different agents so it seems to just be you’ll get any response to get you off the phone.

They have booked me an engineer for 3 days time (albeit they won’t be coming in, I’m isolating).

Seems to be a software issue their end and not hardware our end.

 

Daniel9789
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Re: Greenlight Flashing on Setup - Hub 3.0

Still broken, still not activated.

Presume yours is the same Matthew?

Tech support after several hours hold says I need an engineer and suspects I havnt plugged it in correctly. I used to work in network engineering, so I’ll happy put my own head in a freezer if I haven’t .. it’s correct.

Unsure why they can’t grasp they need to activate it.

They say they can ping my hub but can’t fathom why it won’t activate?

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Z92
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Re: Greenlight Flashing on Setup - Hub 3.0

You can check what the problem is by visiting the hubs homepage: http://192.168.0.1

Login, then check out the first page, then visit Advanced Settings -> Tools -> Network status. 

A device that needs activating will usually say "Internet access denied" or similar on the first page. 

 

 

 

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