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Green light flashing, set up

Fotios
Joining in

on ‎19-09-2023 19:44

Hello

I just received my router Hub 3, all plugged in and the green light flashing for and hour and half now without able to connect. 

Any help please?

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2 REPLIES 2

Adduxi
Very Insightful Person
Very Insightful Person

on ‎20-09-2023 09:55

Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday, and explain.  It could be the cable is disconnected in the street cabinet, or the Omnibox outside, so you may need a manned install.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Jodi_S
Forum Team
Forum Team

on ‎22-09-2023 10:38

Hi Fotios,

A warm welcome and thanks for posting on our community forums. We do apologise that you do not have the correct fittings to get your BB service installed.

We can see that you have already called our team to get a visit arranged for an engineer to attend.

Please let us know how your visit goes. 

Feel free to pop back here if you need any further help and advice.

Kid regards Jodi. 

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