Virgin Media Community

[tommatthews93]

Internet has been fine all day, just randomly stopped working and green base light started flashing. Need internet back asap as I work from home and also stream part time for sources of income.

Have tried a router reset and checked all connections.

[-tony-]

if you have done a reboot and a reset then it sounds like an external problem - you might get some info here - Service Status number - 0800 561 0061 - which usually tells you of more local issues down to postcode level

it may well sort its self out - other than that you need to ring and book a tech

if it is a known fault the tech will be booked and then cancelled by the system until the known fault is resolved

[Kain_W]

Sorry for the issues faced tommatthews93,

Welcome to the community!

From checking our service I can see that everything seems to be in spec now, how is the service for yourself?

Thanks,