Menu
Reply
ryhop19
  • 9
  • 0
  • 2
Tuning in
4,580 Views
Message 1 of 14
Flag for a moderator

Green Base Light on Hub 3 Flashing.

Can anyone give any advise moved into a property with QuickStart but have Wi-Fi connection between hub and devices but no internet 

Z Hopkins
0 Kudos
Reply
Tudor
  • 12.83K
  • 998
  • 2.56K
Very Insightful Person
Very Insightful Person
4,574 Views
Message 2 of 14
Flag for a moderator

Re: Green Base Light on Hub 3 Flashing.

Most likely explanation is that the hub is not activated call 

Equipment activation on 0800 953 9500


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
ryhop19
  • 9
  • 0
  • 2
Tuning in
4,570 Views
Message 3 of 14
Flag for a moderator

Re: Green Base Light on Hub 3 Flashing.

Hello did call the activation line, they said they sent a signal, customer support said wait for 3 hours on Wednesday but it didn’t work 

Z Hopkins
Tags (1)
0 Kudos
Reply
RR-IT-GUY
  • 491
  • 14
  • 133
Fibre optic
4,565 Views
Message 4 of 14
Flag for a moderator

Re: Green Base Light on Hub 3 Flashing.

Hi,
have you checked all coax connections from your router to your omnibox on the site of the premises are present and that there are no cuts, also fully connected and finger tight.
Green often means no connection somewhere that's why i ask.
I think you might have a cable that's not connected somewhere between your router and the cabinet, tempted to say the cab as it often happens.
ryhop19
  • 9
  • 0
  • 2
Tuning in
4,556 Views
Message 5 of 14
Flag for a moderator

Re: Green Base Light on Hub 3 Flashing.

CD3FC24C-02FC-4D86-ACDC-39D2828DD9E2.jpeg

I can’t see any coax cables entering the property, there’s just a connection point in the living room, the cable supplied in my quick start are push fit cables

Z Hopkins
0 Kudos
Reply
RR-IT-GUY
  • 491
  • 14
  • 133
Fibre optic
4,554 Views
Message 6 of 14
Flag for a moderator

Re: Green Base Light on Hub 3 Flashing.

Is it one of these as you can't get your picture approved?

 

 

This is what i Don't haveThis is what i Don't have

0 Kudos
Reply
RR-IT-GUY
  • 491
  • 14
  • 133
Fibre optic
4,549 Views
Message 7 of 14
Flag for a moderator

Re: Green Base Light on Hub 3 Flashing.

also do you have one of the two pictures below

Hybrid fibre coax networkHybrid fibre coax networkHybrid fibre network RFOGHybrid fibre network RFOG

0 Kudos
Reply
ryhop19
  • 9
  • 0
  • 2
Tuning in
4,543 Views
Message 8 of 14
Flag for a moderator

Re: Green Base Light on Hub 3 Flashing.

Similar but mounted on its side and without the logo, virgin said it’s there’s when I took out the contract

thanks for the quick response 

Z Hopkins
0 Kudos
Reply
ryhop19
  • 9
  • 0
  • 2
Tuning in
4,540 Views
Message 9 of 14
Flag for a moderator

Re: Green Base Light on Hub 3 Flashing.

No I can’t see either of the two entering the properties, I do know the last tenant was there for a while and used talk talk, so don’t know how long it’s been since virgin was used their 

Z Hopkins
0 Kudos
Reply
RR-IT-GUY
  • 491
  • 14
  • 133
Fibre optic
4,538 Views
Message 10 of 14
Flag for a moderator

Re: Green Base Light on Hub 3 Flashing.

from my point of view if the box is inside there should be a cable connected through the wall outside unless its a new build or custom install.
There should also be a yellow or green duct with one of the two omniboxes, if not i think the previous owner has ripped out all the cabling and you might need a two man crew for a repull, a tech to rerun wires to the internal boxes and then check it all after. It took me about a month to get a two man crew when my coax was at end of life.
Chances are you will need a technician
0 Kudos
Reply