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Got broadband delivered for self set up, can’t find virgin media on wall

Settling in

Hi had broadband delivered, said my address was okay for self set up cannot find a virgin media box at all, all I can find is a cabel tel box on the outside of the house and can’t locate where the wires are going to. 

i was wondering how I go about booking engineer visit. 


Very Insightful Person
Very Insightful Person

You need to call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday

There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Forum Team
Forum Team

Hi @Cassiusd90,

Thank you for your post and welcome to our community forums. We're here to help.

I am very sorry to hear that you've been unable to set up and self-install the equipment. Have you since been able to contact the team to get this corrected as advised?


Zach - Forum Team
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