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BazPraz
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Goods/service delivered - not as ordered

Not knowing if it is actually achievable - I recently placed an order for an ADDITIONAL BROADBAND & TV facility into our house.

The order was placed via the online shop and the agent I communicated with seemed to be more than happy to obliged me.

No mention had been made of installation so I expected it to be done by VM.

I was surprised when, instead of an installer, I took delivery of a Quickstart box for VM TV but nothing for BROADBAND.

Where do I go from here?

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