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Gone away form

Joining in

I ordered Virgin broadband and received a "gone away form" the day after my order was placed. I’m still waiting for a response. What does this mean?


Knows their stuff

It usually means that there is already an active VM account at the property. 

The VM forum team will need to assist and can take a day or two to get to your message. 

I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).

Forum Team
Forum Team

Hi @Nera 

Thank you for reaching out to us here, to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you


Here to help! I'm an install manager helping out whilst working from home. Find out more