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Gone away form

Nera
Joining in

I ordered Virgin broadband and received a "gone away form" the day after my order was placed. I’m still waiting for a response. What does this mean?

2 REPLIES 2

Cardiffman282
Knows their stuff

It usually means that there is already an active VM account at the property. 

The VM forum team will need to assist and can take a day or two to get to your message. 

I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).

VM-Jon
Forum Team
Forum Team

Hi @Nera 

Thank you for reaching out to us here, to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon


Here to help! I'm an install manager helping out whilst working from home. Find out more