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nikhitaj
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Gone away form when setting up internet

I have just signed up to Virgin Media for a home we are due to move into tomorrow however today I received an email saying my gone away form has been received- I'm concerned my services will be cut off instead of the current seller- what should I do? 

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Christy_D
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Re: Gone away form when setting up internet

Hi there

This means we need to deal with the active account at the address.

I am happy to take a look into the status of the order for you.

I will send a private message to take some details

Thanks

Christy


Here to help! I'm a technician helping out whilst working from home. Find out more


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VM-Jon
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Re: Gone away form when setting up internet

If you have recieved this it will mean that a gone away form has been submitted to say you are moving into the house with active service and they are requesting to terminate that service.
There is no need to worry.

Here to help! I'm an install manager helping out whilst working from home. Find out more


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nikhitaj
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Re: Gone away form when setting up internet

Yes please, thanks!