Gone away form email

[eleonoredv]

Hi,

I placed an order last Wednesday for broadband and the self installation kit was due to be delivered yesterday. It didn’t get delivered and I hadn’t heard from anyone.

I have received an email today about a gone away form which I believe means the previous tenants were also using VM and have not closed their accounts. What are the next steps? And how long long will the process take? I am working remotely without wifi… 

[VM-Jon]

Hi @eleonoredv 

Thank you for reaching out to us here, welcome to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon