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Settling in
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Gone Away form

I ordered a new broadband package for the house I will move to in early december  Today I got an email stating the VM have received my Gone Away form. I have no idea what this is I know someone else lives there now with virigin media broadband but I was told they contract is finishing on 3rd on december so I ordered my package from 4th . Can you please help?

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Re: Gone Away form

Hi there

I can check the progress of this for you

This means that there is an active account at the address where you moving into and we are dealing with closing it.

I'll pop you a private message to take some details and update on time frames. 

Thanks

Christy


Here to help! I'm a technician helping out whilst working from home. Find out more


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