Gone Away form received

[nsilv]

I have just signed up for Virgin Media broadband and everything was meant to be delivered today but just received a Gone Away email - can you please advise on this? 

[VM-Jon]

Hi @nsilv 

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that you haven’t receives your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon